Privacy Policy

WOAIL ("we," "our," or "us") operates the website woail.com and its subdomains (including max.woail.com, vip.woail.com, mail.woail.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Information you provide directly: When you create an account, subscribe to our services, or contact us, we may collect your name, email address, payment information, and any other details you choose to provide.

Information collected automatically: When you access our services, we automatically collect certain information including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. We use cookies and similar tracking technologies for this purpose.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

3. AI Interaction Data

When you use our AI model access services (chat, API calls, multi-model comparison), your prompts and the AI-generated responses are processed in real time. We do not use your conversation data to train third-party models. Prompts are transmitted to the respective AI providers (OpenAI, Anthropic, Google, etc.) solely for the purpose of generating responses.

We may retain prompt logs for a limited period for abuse monitoring, service improvement, and debugging purposes. You may request deletion of your prompt history at any time by contacting us.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
• AI Model Providers: Your prompts are transmitted to AI model providers to generate responses
• Legal Requirements: If required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: With your explicit consent or at your direction

5. Data Security

We implement industry-standard security measures including TLS/SSL encryption for data in transit, encryption at rest for stored data, access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at support@max.woail.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@max.woail.com

Website: www.woail.com